Política de reembolso

If you are unhappy with your purchase for any reason, please contact our Customer Care team by emailing officialmosslyfe@gmail.com within 7 days of receiving your order.  Please note that due to the consumable nature of our products, we do not accept returns or exchanges of any kind.  We are happy to resolve any issues or concerns with a full replacement or refund, if warranted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.